Frequently Asked Questions

M Gold Jewels Pvt Ltd is a premier gold jewellery company operating under the mission “From now gold in everyone's home”. We are proudly powered by Microfinance Credit Cooperative Society Ltd. (Ministry of India), ensuring institutional backing, transparent standards, and customer financial security.

Our revolutionary 0% Interest Scheme enables families to purchase certified pure gold jewellery or accumulate gold savings with zero interest charges. Because this plan is supported by Microfinance Credit Cooperative Society Ltd., there are no hidden loan fees, exorbitant finance rates, or complex banking barriers. Approval is fast and paperwork is minimal.

Every piece sold by M Gold Jewels is certified with an authentic BIS HUID Hallmark (Unique 6-digit alphanumeric code). This government-mandated standard certifies the exact karat purity (22K/916 or 18K) and can be verified independently via the official BIS CARE portal or app.

We offer two lucrative store models for retail partners:

• SHOWROOM: Total Investment: ₹1 Crore+ | Required Carpet Space: 700 Sq.Ft. (Flagship luxury experience center with complete inventory).
• OUTLET: Total Investment: ₹5 - 10 Lakh+ | Required Carpet Space: 100 / 200 Sq.Ft. (High-density retail counter in commercial markets).

Visit our Franchise Page to apply.

These are exclusive lifetime executive revenue-sharing tiers:

• Directors Club Member: Qualify after completing 5 Outlets and 1 Showroom. Members receive 0.15% of CP distributed equally. Includes Female Sales Marketing Agency (1+1 = 20+20; 10 Counters - 30 disbursed equally).
• Chairman Club Member: Qualify after completing 25 Outlets and 5 Showrooms. Members receive 0.25% of CP distributed equally.

We offer a wide collection of handcrafted fashion and semi-precious jewellery, including:

• Necklaces & Malas: Chokers, layered chains, traditional bridal malas, and minimal pendants.
• Earrings: Jhumkas, chandeliers, luxury studs, huggies, and hoops.
• Bracelets & Bangles: Kada bangles, charm bracelets, and tennis bracelets.
• Rings: Adjustable statement rings, solitaire cocktail rings, and bands.
• Jewellery Sets: Complete matching necklace & earring sets for weddings and parties.

Our pieces are crafted using skin-safe brass, sterling silver bases, and premium copper alloys. Each piece is coated with high-micron 18K/24K gold, rose gold, or lustrous rhodium plating.

We use AAA+ grade cubic zirconias, freshwater imitation pearls, and high-clarity semi-precious stones to deliver a true heirloom finish without the diamond price tag.

Yes, 100%! All M Gold Jewels pieces are strictly nickel-free, lead-free, and cadmium-free. They are treated with a skin-friendly protective anti-allergy barrier so you can wear them comfortably all day without skin irritation or green marks.

Orders are dispatched from our warehouse within 24 to 48 hours of order confirmation.

• Metro Cities: 2 to 4 business days.
• Rest of India: 4 to 7 business days.
• Remote Locations: Up to 7 to 9 business days.

As soon as your package is dispatched, we send you an automated WhatsApp message and Email containing your unique courier tracking number and direct live tracking link (via Bluedart, Delhivery, or DTDC).

Yes! We offer FREE shipping on all prepaid orders pan-India. For Cash on Delivery (COD) orders, free shipping applies on cart values above ₹999.

Yes, Cash on Delivery is available across 15,000+ pin codes throughout India. You can inspect the tamper-proof outer packaging before paying the delivery agent in cash or via mobile UPI QR code at your doorstep.

We accept all standard secure payment options through 256-bit SSL encrypted checkout:

• UPI: Google Pay, PhonePe, Paytm, BHIM, Cred.
• Cards: Visa, MasterCard, RuPay, Maestro & American Express.
• Net Banking: Over 50+ major Indian banks supported.
• Wallets & Pay Later: Paytm Wallet, Mobikwik, LazyPay.

Yes, we have a customer-first 7-Day Hassle-Free Return & Exchange Policy. If your jewellery arrives damaged, defective, or different from what was pictured, you can request an exchange or refund within 7 days of delivery.

The item must be in its original unused condition with tags and packaging intact.

Every piece is bubble-wrapped and quality checked before dispatch. However, if transit damage occurs, simply send us an unboxing photo or video on WhatsApp or via email at support@mgoldjewels.com within 48 hours. We will arrange a free reverse pickup and dispatch a brand new replacement immediately.

Follow these simple steps to ensure your jewellery retains its brilliance for years:

• Avoid Chemicals: Wear jewellery after applying makeup, perfume, hairspray, and lotion.
• Keep Dry: Remove before bathing, swimming, or rigorous workouts.
• Clean Gently: After wearing, wipe away sweat or skin oils with a soft, lint-free microfiber cloth.
• Store Properly: Store each piece in the provided M Gold Jewels airtight zip pouch or box to prevent oxidation and scratches.

Yes! Every order arrives beautifully packed in our signature M Gold Jewels luxury keepsake jewellery box, complete with a velvet cushion pouch, BIS HUID Certificate, and care card — ready to be gifted directly to your loved ones.